Frequently Asked Questions

sg7 accepts the following Philippine government-issued IDs for identity verification:

• Philippine Passport
• SSS ID or UMID Card
• Driver's License (LTO)
• PhilSys National ID
• PRC Professional ID
• Voter's ID
• Postal ID

Make sure your document is valid (not expired), clearly photographed, and shows your full name and date of birth. Blurry or cropped images will be rejected and you'll need to resubmit. Most KYC verifications are completed within 24 hours on business days.

No. sg7 Casino strictly enforces a one account per player policy. Creating multiple accounts — whether under the same name, different names, or using different email addresses — is a violation of our Terms and Conditions. If duplicate accounts are detected, all associated accounts may be suspended and any balances forfeited. If you've lost access to your original account, contact our support team at [email protected] and we'll help you recover it.

On the sg7 login page, click Forgot Password. Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email, check your spam or junk folder. If you still can't access your account after resetting, contact our 24/7 support team and we'll verify your identity and assist you manually.

sg7 Casino supports the following deposit methods for Filipino players:

• E-wallets: GCash, PayMaya (Maya)
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

All deposits are processed in Philippine Peso (₱). There are no fees charged by sg7 on deposits, though your bank or e-wallet provider may apply their own transaction charges.

The minimum deposit at sg7 Casino is ₱100 for GCash and PayMaya transactions. For bank transfers, the minimum is ₱500 due to standard bank processing requirements. There is no maximum deposit limit set by sg7, though your bank or e-wallet may impose their own daily transfer caps. If you need to deposit a large amount, we recommend splitting it across multiple transactions or contacting our support team in advance.

GCash and PayMaya deposits are credited to your sg7 account instantly in most cases — usually within a few seconds to a couple of minutes. Bank transfer deposits typically take 15 minutes to 2 hours during business hours, though some banks may take longer during weekends or public holidays. If your deposit hasn't appeared after 3 hours, contact our support team with your transaction reference number and we'll investigate right away.

Yes — and we strongly encourage it. sg7 Casino's responsible gaming tools include daily, weekly, and monthly deposit limits that you can set directly from your account settings. Reductions to your deposit limit take effect immediately. Increases require a 24-hour cooling-off period before they apply, giving you time to reconsider. Visit the Responsible Gaming page to learn more about all available tools.

To withdraw, log in to your sg7 account and go to the Cashier section, then select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Your account must be fully KYC-verified before any withdrawal can be processed. Withdrawals are only sent to accounts or e-wallets registered in your own name — third-party withdrawals are not permitted.

Processing times vary by method:

• GCash / PayMaya: 1 to 3 hours (most are completed within the hour)
• BPI, BDO, UnionBank: Same day to 1 business day
• Other banks (Metrobank, Landbank, PNB, Security Bank): 1 to 3 business days

Withdrawals submitted on weekends or Philippine public holidays may experience slight delays. sg7 processes withdrawal requests 7 days a week, but your bank's own clearing schedule may affect final delivery times.

The minimum withdrawal at sg7 Casino is ₱200 for e-wallet methods and ₱500 for bank transfers. Maximum single withdrawal amounts depend on your account verification level and the payment method used. For large withdrawals above ₱50,000, sg7 may request additional verification documents as part of our standard anti-money laundering compliance procedures. Contact support if you need to arrange a large withdrawal.

Common reasons for withdrawal delays or rejections include:

• Incomplete KYC verification — your ID documents haven't been approved yet
• Active bonus wagering requirements that haven't been met
• Withdrawal details don't match your registered account name
• Pending security review for large or unusual transactions
• Bank or e-wallet technical issues on the recipient's end

If your withdrawal has been pending for more than 24 hours without explanation, contact our support team at [email protected] with your transaction ID and we'll resolve it promptly.

sg7 Casino offers a wide variety of games to suit every type of Filipino player:

• Slots: Hundreds of video slots including popular titles like Shaolin Soccer and The Great Icescape
• Live Casino: Real-time live dealer games including baccarat, roulette, blackjack, and sic bo
• Bingo: Online bingo rooms with multiple speed options
• Table Games: Classic casino table games in RNG format
• Sports Betting: Coverage of PBA, NBA, UFC, boxing, and international football

New games are added regularly. Check the sg7 Casino lobby for the latest additions.

Yes. sg7 Casino is fully optimised for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit sg7.club on your phone's browser and log in as normal. The mobile interface automatically adjusts to your screen size, and all games including live dealer titles are available on mobile. For the best experience, use a stable WiFi or LTE connection.

All games on sg7 Casino use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are established names in the industry whose products undergo regular independent audits. Live dealer games are streamed in real time from professional studios, adding an additional layer of transparency. sg7 does not manipulate game outcomes — every spin, hand, and roll is determined by certified RNG systems.

sg7 Casino offers a welcome bonus for new players upon their first qualifying deposit. The specific bonus amount and terms are displayed on the promotions page at the time of registration. All bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before it can be withdrawn. Always read the full bonus terms before claiming any offer.

A wagering requirement (also called a playthrough requirement) means you need to bet a total amount equal to the bonus multiplied by the wagering factor before you can withdraw bonus-derived winnings. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before that bonus converts to withdrawable cash. Different games may contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less. Full details are always listed in the individual bonus terms.

Yes. If you prefer to play without bonuses — which some players do to avoid wagering requirements — you can opt out of bonus offers in your account settings or by contacting our support team before making a deposit. Once a bonus has been credited to your account and you've started playing, it generally cannot be removed without forfeiting the associated balance. If you're unsure, always check with support before depositing.

sg7 Casino uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and are never sold to third parties. We comply with applicable data protection regulations in the Philippines. For full details on how we handle your data, refer to our Privacy Policy.

Two-factor authentication adds an extra layer of security to your sg7 account. To enable it, go to Account Settings > Security and follow the steps to link your mobile number or authenticator app. Once enabled, you'll be required to enter a one-time code in addition to your password every time you log in. We strongly recommend enabling 2FA, especially if you access sg7 from shared or public devices.

sg7 Casino provides a full suite of responsible gaming tools, all free and available directly from your account settings:

• Deposit Limits — daily, weekly, or monthly caps
• Loss Limits — maximum loss per period
• Session Time Limits — automatic logout after a set duration
• Reality Check Reminders — periodic pop-ups showing session time and spend
• Cooling-Off Period — 24-hour to 30-day account suspension
• Self-Exclusion — 6 months, 1 year, 3 years, or permanent

Visit our Responsible Gaming page for full details on each tool.

To activate self-exclusion, log in to your sg7 account, go to Account Settings > Responsible Gaming, and select the self-exclusion option. Choose your preferred exclusion period — 6 months, 1 year, 3 years, or permanent. Your account will be locked immediately upon confirmation. During the exclusion period, all promotional communications will also be suppressed. If you need immediate help, contact our support team at [email protected] and we will activate the exclusion for you without delay.

If you or someone you know is struggling with problem gambling, the following organisations provide free, confidential support in the Philippines:

• PAGCOR Responsible Gaming Programme — pagcor.ph (reference only)
• National Center for Mental Health (NCMH) — Hotline: 1553 (reference only)
• sg7 Responsible Gaming Support — [email protected], available 24/7

Seeking help is a sign of strength. You don't have to wait until things get serious — reach out early.

sg7 Casino's support team is available 24 hours a day, 7 days a week, including Philippine public holidays. You can reach us through:

• Live Chat: Available directly within your logged-in account — fastest response, usually under 5 minutes
• Email: [email protected] — responses within 2 hours on average

For responsible gaming emergencies such as immediate self-exclusion requests, live chat is the fastest option. Our support agents are Filipino-friendly and can assist in both English and Filipino.

If you have a complaint about a game outcome, a transaction, or any aspect of your sg7 experience, start by contacting our support team via live chat or email. Provide as much detail as possible — your account username, the date and time of the issue, and any relevant transaction or game round IDs. Our team will acknowledge your complaint within 24 hours and aim to resolve it within 5 business days. If you are not satisfied with the resolution, you may escalate the matter through the appropriate regulatory channels.